Check In and Departure Times
Check-In is usually between 12:00 & 17:00 and we ask that guests vacate their rooms by 10:00 on the day of departure. If you will be arriving after 17:30 please let us know as we don’t boat in the evenings and may need to make separate arrangements to welcome you.
Booking and Payment
By booking a Casita at Big Bay Bocas, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Big Bay Bocas | Eco-Lodge (“Casita Margarita”) and represents a legally binding contract between you and Big Bay Bocas | Eco-Lodge.
We will require a valid credit / debit card when booking to confirm your reservation. Unlike many other B&Bs we do not take deposits of any kind or charge up front, payment is upon arrival. We reserve the right to charge your card as detailed below in the event of a no-show or should the booking be cancelled as per our Cancellation Policy. By entering into this contract you are authorising us to make any charges as per our conditions below and without any additional consent being required. We strongly advise that you have travel insurance to cover you if you need to cancel.
We are happy to accept most credit or debit cards for the payment of the deposit and balance. Where possible we prefer payment by debit card. We also accept payments via PayPal.
Cancellation Policy
As we are a small Eco-Lodge, we have a strict Cancellation Policy. Please read our Cancellation Policy carefully.
If you cancel 14 Days or more in advance, you will get back a 100% Refund*. 13 – 4 Days in advance you will get back a 50% Refund*. If cancelled later or for a no-show, the total amount of the reservation will be charged. No allowances can be made to cover accommodation vacated before the end of the reservation or for meals not taken. We do advise taking out holiday insurance.
*Excluding Transaction-Fees.
Circumstances Beyond Our Control
We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Big Bay Bocas | Eco-Lodge. Fortunately these things are all quite rare down here in Bocas del Toro.
Damage
We reserve the right to charge for any damage or loss caused by yourself or a member of your party for the replacement, cleaning or repair of any item(s) belonging to Big Bay Bocas | Eco-Lodge, or the fabric of the house itself including public areas, damaged either wilfully or because reasonable precautions have not been taken. In the event that cosmetic products or sun screens cannot be removed after treatment an appropriate charge may be made. In these events, payment for any such damage or loss can be charged to your credit/debit card without prior consent being required for the costs incurred. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.
Insurance
We do advise holiday insurance in case of the unexpected because it happens more often than you might realise. It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.
Lost Keys
On arrival, you will be given a front door key. It is your responsibility to ensure safety of your keys and key ring at all times and to return them at the end of your stay on check out. Loss of keys will be subject to a minimum lost key charge of $25.
Non-Smoking Policy
It is not allowed to smoke inside the Casita Margarita, that includes Electronic Cigarettes or Vapourises (Vapes) too. It is allowed to smoke outside on the Front Porch of Casita Margarita and under both Cabanas. We provide an ashtray and a lighter. A minimum penalty of $100 may be charged for smoking inside the Casita Margarita.